(All requests for returns must be submitted within 30 days of receipt of merchandise.
  Any request for return after this 30 day period will be declined.)

(1) MER does not issue UPS call tags directly to consumers. 
All retail accounts are required to apply for a Return Authorization Number (RA#) from our Customer Service Department.  Upon receipt of our RA#, the dealer may return the rug to MER freight prepaid for inspection.

(2) All rugs must have a Return Authoirzation number issued by our Customer Service Department prior to shipping.  Our warehouse will not receive any rugs shipped to our warehouse without a Return Authorization Number.

(3) If the returned rug, after inspection in our warehouse, is deemed to have manufacturing defects including, dye run, breakdown of backing, miss woven, missing tufts, or if MER shipped the wrong rug; MER will issue full credit for the rug and credit the account for any freight charges.

(4) If the returned rug, after inspection in our warehouse, is deemed to have no manufacturing defects and shows no visible signs of use, credit for the rug will be issued less a 20% re-stocking charge.  The account will be responsible for all inbound and outbound freight.

(5) If the returned rug, after inspection in our warehouse, is deemed to have no manufacturing defects and shows visible signs of use, no credit will be issued for the rug.  Visible signs of use include all non-manufacturing complaints such as, standard wear dut to traffic patterns or imprints made by furniture, any damage caused by customer's use of the product, and in the case of hooked rugs include high or blown loops.  The account will remain responsible for the original invoice amount for the merchandise plus all inbound and outbound freight.